Return and Refund Policy

14 days to. contact us about unworn, unused items.

Once we have received your return, an email confirmation will be dispatched, and you can expect to receive your refund within 14 business days from the date of that notification. The refund will be provided through the original payment method or in the form of an eGift Card. Please allow 1 to 2 billing cycles for the account to reflect the credit. In the case of PayPal transactions, the refund amount must be whole; any outstanding balance will be debited to a credit card. Regrettably, we are unable to accommodate exchanges for international orders.
 
For any items purchased during a promotional period, the refunded amount will correspond to the promotional price. If the item was a gift, the refund will be issued to the original purchaser. Additionally, please be aware that shipping costs are non-refundable, except in cases where the return is due to an error on our part, such as incorrect or damaged items received.
 
If you have any questions or concerns regarding your return or refund, our customer service team is available to assist you. You can reach us via email at INFO@CRYSANGELI.com during our business hours, Monday through Friday, 9 AM to 5 PM EST.
 
Thank you for shopping with us. We appreciate your understanding and are committed to providing you with the best possible service.

Merchandise Return Policy Guidelines:

Our company retains the right to decline refunds for items that fail to meet our stipulated requirements.
 

• Items purchased at full price or on sale, complete with all tags attached, are eligible for a full refund or exchange within 30 days of delivery.
• Items that have been worn, altered, or laundered are not eligible for return or exchange.
• Products marked as final sale are not eligible for return or exchange.
• online purchases can be returned within 14 days of delivery
• Private Sale items, sample sale items, select outlet products, and personalized items are considered final sale.

 
Items acquired from other retailers vending Crys Angeli merchandise must be returned to the original store.